What people say about us
We seek feedback from those who use our service. Here is a selection of what people had to say.
From patients
"The Complaints Officer was very kind to me on the phone and put me at ease straight away."
"My Complaints Officer gave me excellent advice enabling me to sort things out with the dentist. She kept in touch to see if progress was being made. The whole experience was made stress free for me."
"All aspects of your service were excellent."
"Your staff were very understanding and helpful, which put me at ease as I didn't know where to turn. The Complaints Officer was informative and caring towards my complaint. She kept our communication fluid and up to date."
From dental professionals
"The complaint was approached and sorted in a quick and fair way."
"The manner in which I was initially contacted was very friendly and professional. The process was explained in detail and I was given the opportunity to ask questions."
"Such a polite and efficient service."