What people say about us
We ask all users of our services to provide us with feedback. You can find a summary of the feedback we receive in our review report, produced each year. You can find these reports in publications.
Below you will find selected feedback from our service users.
Patients
"The complaints officer was very kind to me on the phone and put me at ease straight away."
"My complaints officer gave me excellent advice enabling me to sort things out with the dentist. She kept in touch to see if progress was being made. The whole experience was made stress free for me."
"All aspects of your service were excellent."
"Your staff were very understanding and helpful, which put me at ease as I didn't know where to turn. The complaints officer was informative and caring towards my complaint. She kept our communication fluid and up to date."
Dental professionals
"The complaint was approached and sorted in a quick and fair way."
"The manner in which I was initially contacted was very friendly and professional. The process was explained in detail, and I was given the opportunity to ask questions."
"Such a polite and efficient service."
“Very efficient and timely management of claim”
“Healthy balanced approach”
“Good communications and helpful”