Publications

Making a complaint about private dental care

Cwyno am ofal deintyddol preifat | Making a complaint about private dental care in Welsh

How to make a customer service complaint | DCS complaints procedure

Profession-wide complaint handling toolkit | General Dental Council (zip file)

Research and survey results

Survey of dental professional users | DCS

Social return on investment of the DCS

Review reports

Dental Complaints Service Review 2023 and 2024

Dental Complaints Service Review 2021 and 2022

Dental Complaints Service Review 2020

Dental Complaints Service Review 2019

Archived review reports

Annual review 2014 | Adolygiad blynyddol 2014

Annual review 2013 | Adolygiad blynyddol 2013

Annual review 2011/12 | Adolygiad blynyddol 2011/12

Annual review 2010/11 | Adolygiad blynyddol 2010/11

Annual review 2009/10 | Adolygiad blynyddol 2009/10