Process
Our easy-to-use, three-step service assists in resolving matters:
Step 1:
We will always suggest that you contact your dental professional and give them the opportunity to resolve matters first. In our experience, they often welcome the opportunity to deal with any concerns that you may have.
You can contact us for advice.
Call our local rate hotline: 020 8253 0800, complete our complaint form or write to us:
Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ
Step 2:
If you are not satisfied with the response from the dental professional and are unable to resolve the matter, our complaints officers will work with you and the dental professional to try and reach a resolution. Our service is impartial therefore we do not take sides.
You may be asked by the DCS to obtain a second opinion or costed treatment plan that supports your complaint that your treatment has failed.
Step 3:
If a resolution can’t be reached and both you and the dental professional are in agreement, we would arrange a panel meeting; this is the final stage of our complaints process.
The panel consists of two lay members and a dental professional. They will hear both sides of the complaint and work towards facilitating an amicable resolution between you and the dental professional. If an agreement can’t be reached, the panel
will make a recommendation in order to resolve the complaint.